Returns & Exchanges
Due to the perishable nature of our artisanal chocolate collections, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every haut-chocolat experience. If your order arrives damaged or incorrect, please contact our Concierge team within 48 hours of delivery to initiate a replacement or credit.
Inspect Your Delivery
Upon arrival, carefully examine your chocolate boutique box for any signs of transit damage or temperature-related issues.
Contact the Concierge
Email our customer care team with your order number and clear photographs of the product and packaging in question.
Resolution Review
Our specialists will review your claim within 24 business hours to determine eligibility for a complimentary replacement or a digital gift card.
Enjoy Your Replacement
If approved, we will expedite a fresh shipment of your luxury chocolates or issue a store credit for your next indulgent discovery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing