Frequently Asked Questions
Everything you need to know about our luxury chocolate collections.
How do you ensure chocolates don't melt during shipping?
We utilize climate-controlled packaging, including insulated liners and frozen gel packs, to ensure your chocolates arrive in perfect condition even during warmer months.
Are your chocolates gluten-free or allergy-friendly?
Many of our products are naturally gluten-free; however, all items are produced in a facility that handles wheat, soy, milk, and nuts. Please check individual product labels for specific allergen information.
What is the shelf life of your truffles?
Because we use fresh cream and no preservatives, our exotic truffles are best enjoyed within 14 days of receipt. Please store them in a cool, dry place.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our reach to share the experience of Haut-Chocolat globally soon.
Can I include a personalized gift message?
Yes, you can add a complimentary gift message at checkout. We also ensure that no pricing information is included on the packing slip for gift orders.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied, please contact our concierge team within 48 hours.